Clear answers before care begins.

You submit a request with the service, dates, locality and pet information. PetBond reviews the details, arranges a meet and greet for new customers where appropriate, assesses whether the care is suitable, and confirms the final price before the booking is agreed.

No. An initial request is not a confirmed booking and no deposit is due. Care is only confirmed after PetBond has reviewed and approved the request and you have agreed to proceed with the final details and price.

A meet and greet helps us understand your pet's routine, behaviour and requirements, meet you in person and make sure the care is suitable. New customers normally complete one before care is confirmed.

Once the final details and price are agreed and PetBond approves the booking, a 50% deposit is due. The remaining 50% is payable after the booked service is completed. Payment is arranged directly with PetBond, not through the website.

No. Displayed prices are estimates. The final price can depend on the details of your request, the dates, the service required and your pet's needs, and will be confirmed with you before the booking is agreed.

PetBond currently offers dog walking, drop-in visits, overnight sitting and extended stay care. Availability and suitability are reviewed for each request.

We currently cover selected areas across Malta. Coverage can depend on the locality, dates and service requested, so include your location when you contact us and we will confirm whether we can help.

Dogs are a particular focus for PetBond, but we can consider care for other pets depending on their needs, the service requested and whether the job is suitable. Tell us about your pet in your request.

Yes, we aim to adapt care to your instructions and your pet's familiar routine wherever possible. Please share feeding, walking, comfort and household details in your request.

Tell us about any medication, health considerations or special requirements before care is agreed. We will discuss what is needed and assess whether it is something we can safely and suitably support.

Please be open about your pet's behaviour, triggers and needs. We take this information seriously and use it to assess whether the request is suitable and what arrangements may be needed.

We aim to keep owners informed during care through clear communication and appropriate updates. The exact updates can depend on the service and the arrangements agreed for your pet.

GPS location or walk tracking may be part of the PetBond care experience where applicable. We do not present this as a guaranteed automated live-tracking platform, so we will clarify what is available for your service.

Photos or other documentation may be shared as part of the care experience where appropriate. We will agree the communication expectations with you before care begins.

Overnight sitting provides care in your pet's familiar home environment. We will discuss the dates, routine, home access and your pet's requirements before confirming whether the service is suitable.

Recurring care can be discussed as part of your request. It remains subject to availability, the suitability of the arrangement and agreement on the details and price.

Returning customers will not necessarily need a new meet and greet, but we may suggest one if circumstances, requirements or the care arrangement have changed.

You can withdraw a Care Request before approval without a booking-cancellation charge. For a confirmed booking, cancelling more than 72 hours before its scheduled start means the deposit is refunded in full. Within 72 hours, cancellation is still allowed but the deposit is non-refundable.

If PetBond cancels a confirmed booking and you have already paid a deposit, the deposit will be refunded in full.

Please share your emergency contact, veterinary and care instructions before care begins. In an emergency, we will follow the agreed instructions and contact you or the relevant emergency contact as soon as possible.

Home access is discussed and agreed before care begins. Please tell us how access will work, where relevant information can be found and any security instructions we should follow.

We can consider requests for multiple pets. Include each pet's information, routine and requirements so we can assess whether the service is suitable and confirm the details with you.

Yes. If you have questions about your pet's needs, a service, availability or the areas we cover, contact us before requesting care and we will discuss the next step.