Cancellation Policy

A Care Request may be withdrawn before PetBond approves it. At that stage it has not become a confirmed booking, no booking-cancellation charge applies and no deposit obligation has arisen. Please contact us promptly so we can stop reviewing or scheduling the request.

You may cancel a confirmed booking by contacting PetBond. Whether the 50% deposit is refundable depends on the time remaining before the booking’s actual scheduled start date and time, as set out below. No additional cancellation fee is introduced by this policy.

If you cancel more than 72 hours before the confirmed booking’s scheduled start date and time, any deposit already paid will be refunded in full. For example, if a booking starts on Friday at 18:00, cancellation must be made before Tuesday at 18:00 to fall outside the 72-hour window.

If you cancel within 72 hours of the confirmed booking’s scheduled start date and time, including exactly 72 hours before it starts, the booking can still be cancelled but the 50% deposit is non-refundable.

Contact PetBond by +356 7909 0702 or through WhatsApp as soon as possible and include your booking reference. The 72-hour cutoff is measured against the booking’s confirmed scheduled start date and time.

If PetBond cancels a confirmed booking and you have already paid a deposit, that deposit will be refunded in full. This policy does not create an additional compensation entitlement. We will try to give reasonable notice and explain the next steps, but replacement care may not always be available.

Payments and refunds are arranged directly with PetBond and are not processed automatically through the website. We will communicate with you about returning a refundable deposit. No refund-processing fee is added by this policy.

Please contact us promptly about serious illness, animal-welfare emergencies, extreme weather or other exceptional circumstances. PetBond will consider the circumstances fairly, but this section does not promise a result different from the confirmed cancellation rules or affect mandatory rights.

Nothing in this policy affects any statutory rights that cannot legally be excluded or limited. Consumers may have mandatory withdrawal or cancellation rights for some distance or off-premises service contracts. Their application can depend on when and how the contract was concluded and whether performance was requested during a withdrawal period.